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Shortee Support & Help Center

1. Contact Information

How can we help?

For technical support, account inquiries, or to report an issue with the Service, please contact our support team:

Email: [email protected]

Hours: Monday–Friday, 9:00 AM – 5:00 PM PST

We typically respond within 24–48 hours.

2. Managing Your Subscriptions

Apple requires this specific language to ensure you aren't trying to handle cancellations yourself.

Subscription Management: All Shortee "Game Pass" and "Unlimited" subscriptions are billed through the Apple App Store. Shortee, Inc. does not have the authority to cancel or refund subscriptions on your behalf.

To Cancel or Change Your Subscription:

  1. Open the Settings app on your iPhone or iPad.
  2. Tap your Name at the top.
  3. Tap Subscriptions.
  4. Select Shortee from the list.
  5. Tap Cancel Subscription.

Note: You must cancel at least 24 hours before your renewal date to avoid being charged for the next period.

For additional help with subscription management: Apple's Subscription Management Support

3. Refund Policy

Requesting a Refund: Since all transactions are processed via Apple, you must request refunds directly through them. To request a refund for a Token pack or a Subscription, please visit reportaproblem.apple.com and sign in with your Apple ID.

4. Frequently Asked Questions (FAQ)

What are Tokens?

Tokens are virtual currency used within the Shortee app to unlock specific microdrama episodes or access arcade games like Bomberman 3D.

Do my Tokens expire?

Tokens do not expire as long as your account remains active.

Can I use my subscription on other devices?

Yes, as long as you are signed into the same Apple ID and Shortee account, your subscription will be active across all supported iOS devices. Use the "Restore Purchases" button in the app settings if your subscription isn't showing up.

5. Account Deletion

How do I delete my account? We value your privacy. You can initiate an account deletion request:

In-App: Menu → your profile (your name) → Settings → Data & Privacy → Delete Account. The Settings tab is available once you have created an account.

Via Email: Send an email to [email protected] with the subject "Account Deletion." Deletion details are also in our Privacy Policy.

Warning: Deleting your account is permanent. All unused Tokens and active subscription time will be lost and cannot be recovered or refunded.

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